Fix & Servicing

Your Top 10 questions on EUC's answered

We service and repair your electric rideables

Look no further than our team of experts, that are guaranteed to ensure that your repairs are done quickly and efficiently.

for All ranges of electric rideable

E Uni1

electric unicycle

Escooter 1

electric scooter

E Bike1

electric bicycle

Our services

At e-RIDES, we ensure that every one of our engineers continuously upskilled so they can provide you with the best service. Furthermore, this knowledge will also help them answer your questions when they’re on-site, should you have any.

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Free Check Up

If you bought your rideable from e-RIDES, we offer a complimentary ‘tune-up’ up to 6 weeks after purchase.

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Services

If you are a regular micro-mobility user, or even if you have just had a few trips in the British weather, we would recommend an annual service.

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Warranty Repair

If your electric rideable is within warranty, we will carry out a warranty repair as long as the warranty covers the issue. No charge taken.

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Non-warranty Repair

We can source most parts and are experienced enough to handle almost any repair. Non-warranty repairs will be charged at an hourly rate.

How to Book

1

Fill up the contact form

Please provide more information about the problem you’re experiencing with your electric rideable here.

2

Get a confirmation email

Check your spam or junk mail folder if the email does not appear in your inbox within a few minutes.

3

Drop off your electric rideable

We know how important your ride is to you, so you can rest assured that it will be treated with TLC whilst it is with us and will come back to you in great condition.

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full-clean

Thorough cleaning after servicing

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after sales-care

Service and repair even after warranty

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Full-transparency

Get fully updated on the process

We believe in working with complete transparency. As such, we have a service level agreement that details your expectations of us. Please click here to read our SLA

Pricing

£48

hourly labour rate


includes Value Added Tax (VAT) for all jobs with parts charged on top

Our most Experienced Engineers

Kevin Fixing

Meet Kevin, our most experienced engineer with 30 years of experience in electrical engineering and extensive experience in fixing electric unicycles, e-scooters, and e-bikes.

Watch how he fix & service here →

Customer Testimonials

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Contact Form

Contact our support specialist to make a booking.

    FAQ

    How much will my repair cost?

    We charge a standard hourly rate of £48 Inc VAT; any replacement parts will be charged on top. Most repairs can be carried out within an hour or two. If your repair is likely to take longer, we will let you know before starting work.

    How much is a standard service?

    A standard service will take around 2 hours, so the cost is £96 Inc VAT plus parts. We only use the very best maintenance items, and whenever possible we will use original parts rather than white-label replacements. We will of course clean your e-rideable when it is with us, so if it is particularly dirty then it may take a bit longer than if it was factory clean.

    Are your mechanics experienced?

    They most certainly are! We have two mechanics, both of whom are degree-level educated electrical engineers with over 25 years experience. Click here to find out more about our brilliant engineers

    Can I get a courtesy ride?

    e-RIDES are a main dealer for most of the best known EUC and E-Scooter brands, and we usually have demonstrators available for you to use whilst your own ride is with us. If you need a courtesy ride, then please mention this when you contact us so that we can make a provision for you.

    Do you offer a while-you-wait service?

    You are more than welcome to browse our store whilst we carry out your servicing needs. Our HQ is fully stocked with e-rideables and gear, so if you are a fanatic like us there’s plenty to see! Alternatively, since our HQ is located only a short walk away from historic Greenwich, there’s plenty to see and do nearby whilst we work on your EUC, E-Scooter or E-Bike.

    Is my ride worth repairing?

    We will only know this once we have carried out an initial inspection. You can be happy that we will give you expert and honest advice – our aim is simple: To get you back up and rolling as soon as possible!

    What types of e-rideables do you repair and service?

    Whilst e-RIDES are specialists in Electric Unicycles (EUCs) and E-Scooters, our mechanics are also capable of repairing all types of e-bikes including Mountain E-Bikes, Step-Through E-Bikes, Road E-Bikes and Folding E-Bikes. In fact, if you have a problem with any type of electric rideable, just get in touch with us and we’ll try and help you out.

    Can I bring my own parts for you to fit?

    Of course! If you are happier to source your own parts, then let us know and bring them in with you when you visit.