About the Company

We are ‘e-Rides’ (hereinafter referred as ‘e-Rides, ‘We’, ‘Us’ or ‘Our’) owner of this website www.e-rides.com/eu/ (“Website”).

Return Policy

To be eligible for a return, you must notify us within 14 days of receipt of delivery. Your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request at eu@e-rides.com with your original order number and reason for the return. We will email you details on where to send the returned item/s. All cost incidental and connected to the return of product, including but not limited to, shipping cost, handling cost, shall be borne by the purchaser, unless the item/s contain factory defects.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning a product, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot refund returned orders that we did not receive.

If the product is dead-on-arrival, for purchases from European countries, we will cover the shipping costs for returning it back to us. For other warranty related repairs, or for customers outside the European Union, the Customer covers the return shipping charges.

Clothes are not returnable from regions outside the UK and Europe.

Cancellation and Return Fee

Order cancellations will incur a cancellation fee of 4% admin charge of the total cost of the item cancelled, minus order shipping fee.

Warranty

• electric rideables

e-Rides warranty obligations for the electric rideable you have just purchased are limited to the terms set forth in this document. e-Rides warrants covers mainboard, motor for two years, and batteries for one and a half years and within 2000km. Warranty covers parts only.

When claiming under a warranty you are obliged to send us information on the issue, including videos and pictures.

• Spare parts

90 days warranty applies to mainboard, batteries or motor installed by e-Rides personnel, if the electric rideables are not already covered under the e-Rides warranty. Warranty does not apply to other spare parts. If a defect is identified upon receipt of an item, image or video evidence must be submitted for a refund or replacement claim. Any defect reported after installation carried out by non e-Rides personnel will not be acknowledged.

Non European Customers

For non European orders, we do not support shipping products back to us, however we will ship repair parts free of charge to you if and when required. Non European customers would be encouraged to seek out local engineers who are familiar with the product(s) to repair the product with the parts provided, if the customer is not comfortable fixing the product themselves. The e-RIDES engineer would be happy to support through communications.

Exclusions and Limitations

e-Rides warranty applies only to product(s) when purchased directly from our Website for European sales only, but excluding Pre-Owned listed products. The warranty excludes without limitation any scratching or surface damage to products sold by e-Rides. This warranty does not apply to normal wear and tear, or any damage caused by accidents, falls, abuse, misuse, heavy use or non use (causing battery degradation), over powering/going at top speed/climbing steep slopes(causing burnt board), water damage, doing tricks or modification of the product. In addition, if you try to repair the product by yourself or by an unauthorised person without the approval of e-Rides, your warranty or rights cease immediately. e-Rides will not entertain any return request if you simply no longer require the product or you failed to check the specifications of the product.

Battery damage from lack of use: If the Customer has done less than 100 miles in 12 months then the batteries can suffer battery degradation as a result of lack of charge cycles.

Battery damage from heavy use: If the Customer has ridden 1500+ miles a year, this can cause battery degradation and as such can cause the battery to suffer degradation, as such is considered out of warranty.

If a manufacturer that we carry their product(s) goes out of business, we will cease to provide warranty for all associated product we carry for the manufacturer.

The devices that we sell are not IP or water resistant. They are not to be used when it is raining, snowing, or on roads and environment where it is muddy, icy or covered in road salt. Any damaged caused as a result of water ingress is not covered under warranty.

Warranty ownership is non transferrable.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the product, please submit a claim at eu@e-rides.com