FAQ

1. What is the Brexit impact on e-RIDES prices?    

  • For UK customers:  no change, the UK VAT will continue to apply.
  • For European customers:   Post Brexit, e-RIDES no longer charges 20% UK VAT to European customers. Import duties may apply in your country, please check the policy in your country for more details, or visit the EU Taxation and Customs Union page HERE
  • For Rest Of the World:  e-RIDES does not charge 20% UK VAT to international customers. Import duties may apply in your country, please check the policy in your country for more details.   

2. Do you ship to my country?

We ship all products worldwide except electric-rideables to US and Canada.

3. How long does it take to receive my orders?

The average delivery time are:

  • For UK customers:  1-3  business days
  • For European customers:   3-5 business days
  • For rest of the world:  5 – 10 business days

The above time depends on the logistic companies, and may be subject to delays due to Covid and Brexit.

4. What Finance option are available?   

  • Laybuy 
  • Paypal Credit

5. Do you sell pre-owned wheels?

We connect buyers and sellers of pre-owned e-rideables via our e-RIDES MARKETPLACE. For seller enquiry, please drop us an email at info@erides.co.uk. For buyer enquiry, please fill out the form HERE