Return & Warranty Policy

About the Company

We are ‘e-Rides’ (hereinafter referred as ‘e-Rides, ‘We’, ‘Us’ or ‘Our’) owner of this website www.e-rides.com (“Website”).

Return Policy

We only accept return if your item/s contain factory defects and you notify us within 14 days of receipt of delivery.

To be eligible for a return, your item/s must be unused, in the original packaging and in a resell-able condition. To arrange a return please submit a request at info@e-rides.com with your original order number and reason for the return. We will email you details on where to send the returned item/s. All cost incidental and connected to the return of product, including but not limited to, shipping cost, handling cost, shall be borne by the purchaser.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning a product, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot refund returned orders that we did not receive.

If the product is dead-on-arrival, for domestic purchases (UK), we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to us. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

Warranty

e-Rides warranty obligations for the product you have just purchased are limited to the terms set forth in this document. e-Rides warrants the product against manufacturer defects for Mainboard, Battery and Motor for a period of One (1) or two (2) years from the date of the original purchase (“Warranty Period”), providing the supplier can supply Mainboard, Motor and Battery to e-Rides.

When claiming under a warranty you are obliged to return the defective product to us for examination to your own cost. Our decision is final on faulty products, we have no reason to be biased as we have warranties with our suppliers.

If a defect arises and a valid claim is received by e-Rides within the Warranty Period, at its option, e-Rides will repair the product or exchange the product with a functionally equivalent new product. e-Rides warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period, in other words the replaced or repair product will not carry a fresh warranty period of two (2) years. If the product is exchanged, the replacement product becomes your property and the returned product becomes e-Rides property.

Exclusions and Limitations

e-Rides warranty applies only to product(s) when purchased directly from our Website for UK and European sales only, but excluding Pre-Owned listed products. The warranty excludes without limitation any scratching or surface damage to products sold by e-Rides. This warranty does not apply to normal wear and tear, or any damage caused by accidents, falls, abuse, misuse, heavy use or non use (causing battery degradation), over powering/going at top speed/climbing steep slopes(causing burnt board), water damage, doing tricks or modification of the product. In addition, if you try to repair the product by yourself or by an unauthorised person without the approval of e-Rides, your warranty or rights cease immediately. e-Rides will not entertain any return request if you simply no longer require the product or you failed to check the specifications of the product.

Battery damage from lack of use: If the Customer has done less than 100 miles in 12 months then the batteries can suffer battery degradation as a result of lack of charge cycles.

Battery damage from heavy use: If the Customer has ridden 1500+ miles a year, this can cause battery degradation and as such can cause the battery to suffer degradation, as such is considered out of warranty.

If a manufacturer that we carry their product(s) goes out of business, we will cease to provide warranty for all associated product we carry for the manufacturer.

The devices that we sell are not IP or water resistant. They are not to be used when it is raining, snowing, or on roads and environment where it is muddy, icy or covered in road salt. Any damaged caused as a result of water ingress is not covered under warranty.

Warranty ownership is non transferrable.

Obtaining Warranty Service

If you wish to make a claim under this warranty with respect to the product, please submit a claim at info@e-rides.com